Made in USA

  • Serving Johns Creek, Duluth, Alpharetta, Cumming, Suwanee, Lawrenceville
  • 470-533-0777
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SMS/MMS Messaging Policy

1. Program Description

Crescent Windows LLC ("we," "us") provides optional SMS/MMS notifications for:

  • Appointment confirmations
  • Technician dispatch alerts
  • Service updates
  • Estimated time of arrival (ETA) notifications
  • Customer support communications

2. Consent

By opting in via our contact form, website, or verbal agreement, you authorize us to send automated texts to the provided mobile number. Consent is not required for purchase.

3. Message Frequency

Typical message volume:

  • 1-2 messages per scheduled appointment
  • 1-3 messages during service visits
  • Occasional customer satisfaction surveys

4. Message & Data Rates

  • Standard messaging rates from your carrier may apply
  • We do not charge for this service
  • Notify your carrier if experiencing issues

5. Supported Carriers

Includes but not limited to:

  • AT&T
  • T-Mobile
  • Verizon
  • Sprint
  • US Cellular

(Carrier availability may change without notice)

6. User Responsibilities

You confirm that:

  • You are the account holder or have authorization for the provided number
  • The number is a US/Canada-based mobile device
  • You will notify us of number changes

7. Opt-Out Instructions

To unsubscribe:

  1. Reply STOP to any message (immediate effect)
  2. Email [email protected] with "SMS Unsubscribe"
  3. Call 470-533-0777

8. Help & Support

For assistance:

9. Privacy

We will never:

  • Sell your phone number
  • Share it with third parties for marketing
  • Use it for non-service-related communications

10. Program Changes

We reserve the right to:

  • Modify message frequency
  • Change program features
  • Discontinue service with 30 days notice

11. Limitation of Liability

We are not liable for:

  • Delayed or undelivered messages
  • Carrier outages or filtering
  • Unintended opt-outs from carrier-level filtering

12. Governing Law

These terms are governed by the laws of Georgia and comply with:

  • TCPA (Telephone Consumer Protection Act)
  • CTIA (Cellular Telecommunications Industry Association) guidelines

SMS/MMS Messaging Policy

“Your privacy matters. This policy explains how we handle your data when you receive appointment alerts and service updates via SMS/MMS.”

Key Elements Covered:
✔ Data collection & usage
✔ Security measures
✔ User rights & controls
✔ Compliance with regulations (TCPA, 10DLC)