SMS/MMS messaging policy
Last updated June 30, 2025.
1. Program description
Crescent Windows LLC sends optional SMS/MMS notifications for appointment confirmations, technician dispatch alerts, service updates, estimated arrival times and customer support.
2. Consent
By opting in through our contact form, website or verbal agreement, you authorize us to send automated text messages to the number you provide. Consent is not required for purchase.
3. Message frequency
- 1–2 messages per scheduled appointment
- 1–3 messages during service visits
- Occasional customer satisfaction surveys
4. Message and data rates
Standard message and data rates from your carrier may apply. We do not charge for this service. Contact your carrier about delivery issues.
5. Supported carriers
Including but not limited to AT&T, T-Mobile, Verizon, Sprint and US Cellular. Carrier availability may change without notice.
6. Your responsibilities
You must be the account holder of the mobile number or be authorized to use it. The number must be a U.S. or Canadian mobile number. Please let us know if your number changes.
7. How to opt out
- Reply STOP to any message. It takes effect immediately.
- Email info@crescentwindow.com with “SMS Unsubscribe”.
- Call 470-533-0777.
8. Help
Reply HELP to any message, email info@crescentwindow.com or call 470-533-0777.
9. Privacy
We will never sell your phone number, share it with third parties for marketing, or use it for anything other than service communications. Mobile opt-in data and consent are not shared with third parties. See our privacy policy.
10. Program changes
We may change message frequency or program features, or end the service, with 30 days’ notice.
11. Limitation of liability
We are not liable for delayed or undelivered messages, carrier outages or filtering, or opt-outs caused by carrier-level filtering.
12. Governing law
These terms are governed by the laws of the State of Georgia and follow the Telephone Consumer Protection Act (TCPA) and CTIA guidelines.